At Hima & Alaya, every piece — from monastery-crafted Tibetan incense to Himalayan jewellery — is handled with intention, reverence, and care.
We are committed to delivering not simply a parcel, but a meaningful cultural artifact to your door.

Global Shipping
International Delivery
We proudly ship worldwide, with a small number of restricted destinations due to regulatory limitations. Should your location be unavailable at checkout, our team will gladly assist you.

Shipping Investment
•Orders below $150: Flat international rate of $18
•Complimentary shipping may be offered during select seasonal events
Any active shipping privileges will be clearly displayed at checkout.

Delivery Timeline
Each order follows a careful preparation process to preserve product integrity.
Processing: 2–5 business days
International Transit: Approximately 10–20 business days
Delivery times may vary depending on destination customs procedures, public holidays, and regional logistics.
Certain regions, including parts of South America and the Russian Federation, may require extended transit time.
We appreciate your patience, as many of our items originate from high-altitude Himalayan regions where production follows traditional rhythms rather than industrial timelines.

Order Tracking
Once dispatched, you will receive a confirmation email with tracking details.
Kindly allow 1–2 business days for tracking activation within the courier system.

In the Rare Event of Non-Delivery
If your order has not arrived within 30 days of shipment, please contact us at:
support@blog.himaalaya.art
We will promptly investigate and arrange either a replacement shipment or a full refund.
Your peace of mind is important to us.

Our Quality & Dispatch Process
To ensure authenticity and condition, Hima & Alaya follows a meticulous two-stage logistics protocol:
1.Your order travels from its place of origin in Tibet to our quality monitoring center.
2.It is then carefully inspected and prepared for international dispatch.
Each significant item undergoes a detailed inspection prior to final shipment.
You may receive two shipping notifications corresponding to these stages.
This process allows us to uphold our commitment to craftsmanship, safety, and presentation.

Payment Information
Currency & Pricing
Prices are displayed according to your selected currency and shipping destination. Final totals are confirmed at checkout.

Accepted Methods
We securely accept:
•Visa
•Mastercard
•American Express
•PayPal
•Shop Pay
•Apple Pay
•Google Pay
All transactions are encrypted and processed through Shopify’s secure payment gateway.
Hima & Alaya does not store or retain card information.

Payment Assistance
If your transaction is declined:
•Kindly verify with your bank that international transactions are authorised
•Ensure billing details match your card information
•Alternatively, select another payment method
Should difficulties persist, please contact us at support@blog.himaalaya.art and we will assist you personally.

A Final Note
Many of our offerings originate from Himalayan monasteries and artisan communities where craftsmanship is guided by tradition rather than mass production.
We appreciate your patience as your order makes its journey from the mountains to your home.
Thank you for supporting sacred artistry and cultural heritage.
